Utility Billing

Billing
9 S. Broad Street
P.O. Box 920
Hours: 8:00am - 4:30pm
(262)723-2910

 

Click on one of the following for further information:

How to apply for service
Utility Bill Information
Payment Options
Other Information
Having difficulties paying your bill?
Waiver of Liability to Reconnect Electric and Water Service
New Utility Deferred Payment Agreement Rules
New Residential Tenant-Personal Asset Lien

How to apply for service

Applications/Forms must be obtained and completed at City Hall and a form of identification such as a Driver?s License or State ID card is necessary. To transfer existing service into another name for Elkhorn Light & Water, a Utility Service Application needs to be completed. For new construction service, a New Construction Account Application needs to be completed. All Applications/Forms must be obtained and completed at City Hall.

Utility Bill Information

Your Elkhorn Light & Water bill will be mailed the last working day of the month for the previous month's consumption and is due on the 20th of the following month. For example, the bill for consumption for the month of March is mailed the last working day of April and due May 20th. The bill may include charges for Electric, Water, Sewer, Garbage, Fire Protection and Public Benefits.

Payment Options

Cash, Check, or Money Order

  • Please return the stub from the bottom of the bill with your payment
  • Drop box located outside the main entrance of City Hall (9 S. Broad St.)
  • In person at City Hall (9 S. Broad St.) Office hours are 8:00 a.m. - 4:30 p.m. Monday through Friday (except holidays)
  • Mail payment to: City of Elkhorn Light & Water Dept., P.O. Box 920, Elkhorn WI 53121-0920. Allow enough time for the payment to be received by the due date

Auto Pay

  • An Auto Pay Authorization form is available at City Hall or on our website to allow your utility bill payment to be deducted from your checking or savings account on the due date

Credit Card, Debit Card, and Electronic Check (E-Check)

 

Payment Service Network (PSN) - a third-party convenience fee of $2.99 applied per transaction ($300.00 maximum per transaction on credit or debit cards). Call us with the confirmation number if you are subject to disconnection.

Official Payment Corporation (jurisdiction code 5869) - a third-party convenience fee of $5.95 for credit cards, $2.95 for  debit cards ($500.00 maximum per transaction) or E-check fees are $2.50 for up to $5,000 or $10.00 for over $10,000 f per transaction. Call us with the confirmation number if you are subject to disconnection.

Other Information

  • View your bills and consumption history online for free by registering with Payment Service Network (PSN) through a link on our website. It takes about 24-48 hours for your information to load once you register. PSN will email you when a new bill is available to view. Please consider going green and opting out of receiving paper bills.
  • Watch your bill for disconnect information. A disconnect date will appear below the past due amount if your service is subject to disconnection.
  • Rate Schedules and Rules are available at City Hall or on our website under City Services - Utility Rates.
  • Need assistance paying your electric or heating bills? You may be eligible for Home Energy Plus (A Low Income Assistance Program). Call Energy Services of Walworth County at (262)427-8505 319 N Wisconsin St, Elkhorn WI to make an appointment from October 1 to May 15.
  • A Budget Payment Plan is available for residential customers; contact our office for more information.

Having difficulties paying your utility bill?  Are you Eligible for Energy Assistance?

The City of Elkhorn suggests making weekly or bi-weekly payments on your account in addition to your monthly payment. 

If we disconnect your service, we will charge a reconnect fee that must be paid prior to reconnection and we cannot guarantee same-day reconnection.  A waiver of liability form must be signed prior to the reconnection of your service.  This form will serve to remind customers that disaster could result if power is restored to a home when there is not an adult present; fire can result if certain appliances were left on or if a power surge causes a heater or other appliance to malfunction.

Your electric bill includes a monthly fee for the Public Benefits Fund which was established to help reduce energy use in Wisconsin.  These funds are made available to families and individuals with limited incomes throughout the State of Wisconsin.

If you have fallen behind in paying your bills, please apply soon for assistance from this program to which you have been contributing.  Funds are available on a first-dome, first-served basis.  Please contact Energy Services of Walworth County at 319 N Wisconsin St, Elkhorn WI (262) 427-8505.

Electric assistance is a one-time annual payment intended to pay a portion of a household's electic costs.  The benefit amount is based on household income, size and electric costs incurred.

Crisis assistance is available to households that become subject to disconnection of utility service

Click here for information from the Public Service Commission of Wisconsin Urging Consumers to Seek Assistance before the Heating Moratorium Begins.

PDF Document Please click here for the Wisconsin Home Energy Assistance Program (WHEAP)

Waiver of Liability to Reconnect Electric and Water Service

The policy of the City of Elkhorn Electric and Water Utilities is that the service is not reconnected without a responsible party on the premises.  To allow for service reconnection at any time (wheher or not a responsible party is on the premises), a waiver of liability form must be completed and signed by the property owner/renter/occupants and filed with the City of Elkhorn Electric and Water Billing Division.  The waiver must be completed every time the service is reconnected.

Click here for the Waiver of Liability to Reconnect Electric and Water Service

New Utility Deferred Payment Agreement Rules

New deferred payment agreement rules for Residential Tenant Customers. Pursuant to Act 274 and Wis. Stat. 66.0809(9) and upon the ammendment of our tariff with the Public Service Commission, Elkhorn Light & Water will not offer a Deferred Payment Agreement (DPA) to a residential customer who is a tenant if any of the following criteria applies:

1. The residential tenant has greater than $100 of account arrearages that are more than 90 days past due.

2. The residential tenant has defaulted on a deferred payment agreement in the past 12 months.

3. The residential tenant is responsible for account arrearages that were placed on any property owner's tax bill in the utility's service territory in the past 24 months.

4. The residential tenant has a balance that accrured during the winter moratorium that is more than 80 days past due.

New Utility Residential Tenant-Personal Asset Lien

In accordance with Wis. Stat. 66.0809(3m)(a), as of October 15, 2015, the Utility has a lien upon the responsible tenant's personal assets in the amount of the past due utility charges plus penalties. Under Wisconsin law, the Utility is to transfer its lien to the owner of the rental property once the property owner pays the past due utility charges in full Wis. Stat. 66.0809(3m)(d). This lien, once filed by the owner of the property, will result in the tenant's name appearing on the Wisconsin Consolidated Court Automation Program (CCAP).