Online Utility Bill Pay - Payment Service Network
HOW TO MAKE A PAYMENT
Option 1: Pay Online (Credit Card, Debit Card or Electronic Check)
to make a
payment through our secure payment processor, PSN.
You can make a one-time payment or set up Auto-Pay for
the amount of your bill or a fixed amount up to $300.00
per transaction. You can
also print PSN payment receipts, view your bills, change how you
pay, cancel Auto-Payments and much more,
instantaneously. Never be late and have late fees
assessed. A payment posts the day you make it.
Once you register, it's a 3-step process after that.
There is a third-party convenience fee of $2.99 per
transaction for this service.
Option 2: Pay By Phone (Credit Card, Debit Card or Electronic Check)
You can call 1-877-885-7968 to pay with a credit card, debit card or checking/savings account payment up to $300.00 per transaction. Make sure you have your utility bill to provide your customer number and ZIP code. There is a third-party convenience fee of $2.99 per transaction for this service.
You can now view your utility bill online! And if you want, you can opt out of paper bills at any time, helping the City reduce costs. Give it a try; you will love the convenience. We will send you an email each time your new bill is ready to view.
Step 1: Register to View your Bills Online FREE Service
If you have already registered on PSN to make payments, you are automatically enrolled in eBills. Simply click HERE and select the View Bills tab. Towards the bottom of the page, check "Yes" and then click Submit to go "paperless" if you would like us to stop sending your paper bills and help save money and resources.
If you have not yet registered for paying online, click HERE and register. (You do not have to pay online to view your bills online.) Enter your City of Elkhorn account number and your name. Then at the bottom of the page, click Select. Fill out your profile information. Please consider going "paperless" when asked.
Step 2: Enter Our Email in Your Address Book
To make sure your receive our email notifications, copy and paste the following email into your address book.
That's it! With the next billing cycle, we will send you an email letting you know your bill is ready and a link to view your bill. Remember, you can easily make an online payment right from your email notification.
Opt out of Receiving Paper Bills at Any Time
You can take this step immediately or if you would prefer to test out receiving your emails electronically for a month or two, you can take this step at any time. Simply click HERE, go to the View Bills tab and select "Go Paperless".
PAYMENT & BILLING SERVICES
Elkhorn chose Payment Service Network (PSN) as its payment and billing provider because of its high level of security and its ability to help the City lower administrative cost. We hope you enjoy the service.
For questions on your account such as the amount of your bill or information regarding a disconnect:
(262)723-2910 Monday - Friday 8:00am - 4:30pm
For questions on submitting your payment online or viewing your bill online:
(866)917-7368 (Do not use this number to make a payment)